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◦ myVoice Main features
and capabilities |
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Basic Specifications!!!
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ACD/Queue - Call Centre
Administrator configuration
Advice of Charge (AOC)
ASP/Multi-tenanting
Automatic call back when free
Automatic redial
Automatic service restart in case of errors
(watchdog).
Backup server synchronization
Blind call transfer
Broker Call
Phonebook with user status
Redial list with date and time.
Roaming user profiles
Services controlled for server
Short code dialing - single or multiple
digits
Status display for all connections
Status display on server
Supervised call transfer
Support for SIP/h.323 terminals
Suppression of own caller
ID for external calls
Toll barring (white list/black list)
Voice compression
Voicemail - Change announcement
remotely.
Voicemail - remote control via DTMF
Call Detail records (CDR)
Call forward - remote configuration by
supervisor.
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Call forward
delay - no answer
Call forward if busy
Call forward immediate
Call forward no answer
Call forward - flexible, multi-step,multi-layer
Call hold
Calling Line Identification and
Presentation.
(CLID/CLIP)
Call pickup
Call restrictions
Call routing Manager (Least cost routing,
Alternate routing)
Call scheduling
Call swap
Call transfer
Call waiting indication
Camp on Busy
CDR user accounts
Conference Bridge
Conference, user enabled
Connection logging and display
Contacts integration and dialing
(Outlook Softphone)
Contacts import (Windows softphone)
Contact specific window/data ‘pop’
Conversation recording
Voice codes supported. G.711, G.723,
G.726.
Voicemail - remote enquiry |
Direct Call pickup
Do not disturb
DTMF support
Email notification (Windows Softphone)
Fax Routing
Follow me
Global phone directory
Group calls
Group pickup
Group signaling
Intercom calling
Instant messaging
Mapping of department
Project account numbers
Message waiting indication
Missed call list with date and time
Multi gateway support
Multi server location logon
Music or Message on Hold using a
selectable WAV file
Name resolution from contacts
Name resolution from contacts with
window pop of contact.
Name resolution of dialing numbers
Number replacement table for external calls
Paging
Personal phonebook
Default handling of unconnected calls
Voicemail - attachment via SMTP |
Wi-Fone features!!! |
Servers!!! |
Standards!!! |
Clients!!! |
Extension status display
3 party conference
Call hold
Call park
Call transfer
Calling line identification and Presentation
(CLID/CLIP)
Call status and call progress indicator
2 party swat Redial
Ringtone manager
User profile Manager |
Windows 2000/XP
SIP Gateway
H.323 Gateway
Voicemail |
Audio Codecs G.711, G.723,
G.726.
Echo suppression G.165
SIP (Session Initiated Protocol)
TAPI Service Provider interface (TSPI)
Ma Outlook contacts interface
ODBC Interface (database) |
Windows Softphone
Outlook integrated Softphone
Operator console
Wi-Fone (Windows mobile PocketPC over
802.11a/b/g |
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◦Minimum Hardware requirement
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Server PC: P4, 1Ghz 512Mb
RAM, 20Mb HDD space
Client PC: P3, 800Mhz 512Mb RAM, 20Mb HDD
space
ISDN Card - TCP/IP CAPI driver version 2.x
or higher
TAPI 1.4 or higher USB phone or
microphone/Headset (USB or soundcard) |
